Refund & Return Policy

At Karafa, we take pride in the quality of our coffee and are committed to delivering the best experience to our customers. Due to the perishable nature of our products, please review our Refund & Return Policy below carefull

Return Policy

As a general policy, we do not accept returns on any consumable products once they have been shipped. This includes:

• Coffee beans

• Coffee powders

• Other food-related items

This is to ensure product safety, hygiene, and freshness for all customers.

Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@karafa.com with the following:

• Your order number

• A brief description of the issue

• Photo(s) showing the damaged or incorrect item

Once your request is reviewed and approved, we will:

• Send you a replacement product or

• Issue a full refund to your original method of payment

Refunds (If Applicable)

Approved refunds will be processed within 5–7 business days after the issue is verified. You will receive a confirmation once the refund has been initiated.

Please note:

• Refunds will be issued only to the original payment method

• Shipping charges (if any) are non-refundable unless the issue was due to our error

Cancellations

Orders can only be cancelled before they are processed or dispatched. If your order has already been packed or shipped, we will not be able to cancel it.

To request a cancellation, email us at support@karafa.com with your order number as soon as possible.

Need Help?

If you have any questions or concerns regarding our Refund & Return Policy, please feel free to reach out to us:

Email: support@karafa.com
Website: www.karafa.com